Sudoku Global

Frequently Asked Questions

1. Getting Started

What is Sudoku Global?

Sudoku Global is a Sudoku game that combines 6x6 and 9x9 puzzles with competitive features such as SGPR, leaderboards, battles, challenges, tournaments, and rewards.

Can I play without creating an account?

Yes. You can play Sudoku in Guest Mode, although some account-based features require you to sign in.

What platforms is Sudoku Global available on?

iOS, Android, and the Web.

Do I need an internet connection to play?

Sudoku Global supports offline puzzle solving. An internet connection is required for features that need server connectivity, such as synchronization, online battles, leaderboards, and subscription information.

2. Account & Profile

How do I create an account?

You can register using the available sign-up options in the app.

Can I sign in with Google or Apple?

Yes. Google and Apple sign-in are supported account options.

Can I change my profile information?

You can manage the available profile information from your Profile settings.

Can I change my avatar?

Yes. You can select an available avatar from your profile.

Can I delete my account?

Yes. Sudoku Global includes an account deletion option.

What happens when I log out?

When you log out, the app returns to Guest Mode and starts a fresh guest session.

3. Playing Sudoku

What difficulty levels are available?

Sudoku Global includes multiple Sudoku difficulty levels, from Beginner, Easy, Medium, Hard, Expert and Grand Master.

Can I pause a Sudoku game?

Yes. Pause is available during single-player Sudoku games.

Can I use notes?

Yes. You can use Notes mode, and Auto Note is available where supported.

What are hints?

Hints provide assistance when you are stuck on a puzzle.

Can I undo a move?

Yes. Single-player gameplay includes an Undo function.

Does my game progress save automatically?

Single-player progress is automatically saved so you can continue a puzzle later.

What happens when I complete a puzzle?

You will see a results summary that can include completion time, Smart Hints used, accuracy or mistakes, and coins earned. Your SGPR is also updated if you are logged in.

4. SGPR & Leaderboards

What is SGPR?

SGPR stands for Sudoku Global Player Rating. It is the rating system used to measure player performance and determine competitive rankings.

How does my SGPR change?

Your SGPR is updated based on your gameplay performance and the applicable scoring rules.

Do guest players receive an SGPR?

Guest gameplay can be stored locally. SGPR is submitted to the leaderboard for registered users, and eligible guest gameplay can be synchronized when you create a new account.

What is the Global Leaderboard?

The Global Leaderboard shows the highest-ranked Sudoku Global players worldwide.

What information appears on the leaderboard?

The leaderboard can display a player's name, country and flag, SGPR, rank, and profile picture or avatar.

Can I see rankings from my country?

Yes. Sudoku Global supports country-level leaderboard rankings.

Why am I not appearing in the Global Leaderboard?

Only the top 100 players are displayed on the Global Leaderboard.

5. Daily Puzzle

What is the Daily Puzzle?

The Daily Puzzle provides a dedicated Sudoku puzzle associated with each calendar date.

Can I play the Daily Puzzle as a guest?

The Daily Puzzle requires you to be logged in. Guests must sign in to play.

Can I replay a Daily Puzzle?

Each calendar date has a fixed puzzle. Replaying the same date provides the same board.

Can I see previous Daily Puzzles?

The Daily Puzzle includes a calendar view showing puzzle status by date. Access to past dates follows the applicable game rules.

Are Daily Puzzle rewards available?

Daily Puzzle completion can contribute to the rewards system, including applicable daily and monthly rewards.

6. Battle Online

What is Battle Online?

Battle Online lets you compete against another player in a real-time Sudoku match.

How are opponents matched?

Players are matched based on their SGPR ranking.

Will I receive the same puzzle as my opponent?

Yes. Both players receive the same Sudoku puzzle during a Battle Online match.

Can I use hints or pause during Battle Online?

No. Multiplayer battle mode does not include Hint, Auto Note, or Pause functions.

How do I win a Battle Online match?

Each player starts with three lives. A wrong number reduces one life. A player who loses all three lives loses immediately, while the first player to complete the puzzle wins.

What happens if I lose my internet connection during a battle?

The game will attempt to reconnect. If you do not reconnect within the allotted period, your opponent wins.

7. Challenge a Friend

Can I challenge a friend?

Yes. You can create a Challenge a Friend match and share the generated challenge link through supported sharing options.

Does my friend need an account?

Yes. The Challenge a Friend flow requires the recipient to be registered.

Do both players solve the same puzzle?

Yes. Both players receive the same board for the challenge.

Does Challenge a Friend cost coins?

No. The Challenge a Friend mode is designed to be free for both players.

What does the winner receive?

The winner can receive the configured coin reward for the challenge.

8. Tournaments

What are tournaments?

Tournaments are competitive events where players compete for rankings and rewards.

How long does a tournament last?

Each tournament has a defined start and end date.

How are tournament rankings determined?

Tournament rankings are based on the applicable tournament scoring and ranking rules.

Can I see my tournament ranking?

Yes. Tournament-specific leaderboards are available within the Tournament section.

Do tournaments have rewards?

Yes. Tournament rewards can include coins, with the applicable reward configured for the tournament.

9. Coins & Rewards

What are coins?

Coins are Sudoku Global's in-game currency. They can be earned through eligible gameplay and rewards and used for applicable in-game features.

How can I earn coins?

Coins may be earned through eligible activities such as completing puzzles, Daily Puzzles, challenges, and tournaments.

Where can I see my coin balance?

Your available coins are shown in your Wallet.

Can I see my coin transactions?

The Wallet includes a transaction history showing applicable coin activity.

Can I purchase coins?

Yes. Sudoku Global includes in-app purchases for coin packages.

Can I use coins for hints?

Coins can be used for applicable in-game items and features, including hint-related items where enabled.

Can I exchange coins for real money?

No. Coins are virtual in-game currency and are not presented as real-world cash.

10. Subscription

Does Sudoku Global offer a subscription?

Yes. Sudoku Global includes a subscription option.

Where can I view my subscription?

Subscription information can be accessed through the My Subscription section.

Can I cancel my subscription?

Subscription cancellation is handled through the applicable platform's subscription management process.

What should I do if I paid for a subscription but the app has not updated?

Check that you are signed into the same account used for the purchase. If the issue continues, contact Sudoku Global Support with the relevant purchase information.

11. Settings

Can I customize my gameplay?

Yes. Sudoku Global provides several gameplay and visual settings.

Can I turn the timer on or off?

Yes. The Timer setting allows you to show or hide the timer during gameplay.

Can I turn Auto-Check on or off?

Yes. Auto-Check for Mistakes can be enabled or disabled from Settings.

Can I enable or disable Smart Hints?

Yes. Smart Hints can be controlled through Gameplay Settings.

Can I turn off sounds or vibration?

Yes. Sound effects and vibration or haptic feedback can be controlled through Settings.

12. Support & Troubleshooting

I am having a problem with the app. What should I do?

Use the Support section to submit a request and include as much information as possible about the issue.

Can I attach a screenshot to my support request?

Yes, where attachments are supported.

What information should I include when contacting Support?

Include a clear description of the problem and, where relevant, your player or account information, the feature affected, and a screenshot.

I lost my progress. What should I do?

Make sure you are signed into the correct account. If the issue continues, contact Support with details of the affected game or progress.

I have a problem with a purchase. What should I do?

Check that you are using the correct account and that the purchase was completed successfully. If the item or subscription has not been credited, contact Support with your purchase details.